Frequently Asked Questions about Melbourne City Cleaners
Servicing all of Melbourne and its environs, we handle all your post-construction cleaning needs for you. Here are some of the things that will help you understand what we do better.
- Who are you?
This company is a fully owned subsidiary of Oz, City Cleaners that provides construction cleaning Melbourne services all through Australia. Dating back to 2010, Melbourne city cleaners has grown in leaps and bounds as it helps new building owners take care of all their construction waste.
- What work do you actually do?
We all kinds of post construction cleaning but we take it as our personal responsibility to provide all our clients with a checklist of all the services we provide. We have a very flexible package that allows you to select what you want after which we tailor our cleaning services to your needs, taking account of the timeframes.
- What is a re-clean guarantee and you offer one?
A re-clean, as the name suggests, is a repeat of the construction cleaning process in the event the client’s cleaning needs were not fully met and yes, we do offer re-cleans though we are hardly called back to do any.
We have re clean guarantee for all our end of lease cleaning clients when making a booking of a clean via Melbourne city cleaners. This is to give all our clients a peace of mind and confidence in the work we do knowing that if they are not satisfied with the job, they can always ask for a re-clean.
However, there are few limitations that apply. For example, we cannot guarantee the removal of mold, carpet stains or wall markings but this is something that we agree on before the job commences. It is also important to note that we only offer end of lease cleaning quotes and we require a 3 day notice for a re-clean request. It is also important to note that we offer re-cleans but we don’t give back refunds.
- How does payment work?
We accept bank transfers that must be done prior to the day of cleaning, we also accept credit cards but this does not include AMEX. You can also pay cash on the cleaning day.
- How long does an end of lease last?
This is dependent on the size, features as well as condition of your property. Our cleaners usually inspect the premise and you provide you with the estimated time of the clean. At this point you can either accept the estimated timeframe or quote one that fits your budget.